We currently accept the following methods of payment:

  • Credit/debit card: You can pay with your credit/debit card. Payments are handled by Stripe.
  • PayPal: You can pay either with your PayPal account or your credit/debit card.

Currency: Note that all payments made on are in Euro () currency. A currency converter is available to provide only an indication of the prices in different currencies.

Security: Our webstore, as well as all our payment handlers, uses the Secure Socket Layer (SSL) technology. This encrypts and protects the data you send over the internet. If SSL is enabled, you will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with “https” instead of the normal “http”. This means that you are in secure mode.


Note that outside the European Union, your order may be subject to local taxes and import duties, which are levied by your local customs authority or the used shipping carrier. We are unable to calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the destination country and vary between countries. 

FLOSSY BOX does not cover any such taxes, duties or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by FLOSSY BOX.


Upon receiving the returned item(s), we inspect the goods prior to processing the refund. Once inspection is passed, returns are refunded as store credit equal to the value of the returned item(s), excluding the initial shipping cost. Due to the costs of handling, processing, shipping international orders, and payments, we cannot issue cash refunds for returns but only store credit. Outside the EU, customs duties and sales taxes are non-refundable through FLOSSY BOX.

Email: [email protected]

We try our best to respond to all your inquiries within 48 hours.