This document, alongside any other document mentioned within, sets out the terms and conditions governing the use of this website (www.flossybox.com) as long as the purchase of any item or product through this website (hereinafter: the “Terms and Conditions”)

Before you start using this website, you should carefully read the Terms and Conditions, our Privacy Policy and our Cookies policy. By using our website and/or placing an order through it, you agree to be bound by the Terms and Conditions, our Privacy Policy and our Cookies Policy. Please do not use the website and/or place in order if you do not agree with them.

These Terms and Conditions may be amended. It is your responsibility to read them at regular intervals, as the Terms and Conditions in force at the time of the formation of the Contract (as defined below) are the applicable ones.

If you have any questions regarding the Terms and Conditions, Privacy Policy or Cookie Policy, please do not hesitate to contact us by sending us an e-mail at [email protected]


We are Flossy Box and any sale of items, products and goods by this web page is carried under the private business of Eleni Seira, Komninon 12 str., P.C.: 54624, Thessaloniki, Greece, V.A.T. No: EL117581830 (hereinafter: the “Company”, “We”).

When you use this website and place orders through it, you agree to: 

i. Use this website to make legally valid enquiries and orders only. 

ii. Not  to  make  any  false  or  fraudulent  orders.  If  an  order  of  this  type  may  reasonably  be considered  to  have  been  placed,  we  shall  be  authorised  to  cancel  it  and  inform  the pertinent authorities. 

iii. Provide us with your e-mail address, postal address and/or other contact details truthfully and exactly. You also agree that we may use this information to contact you if necessary (see our Privacy Policy). If you do not provide us with all the information we need, you cannot place your order. 

When  you  place  an  order  on  this  website,  you  state  that  you  are  over  the  age  of  18  and  are  legally eligible to enter into contracts.


Information and/or personal details that you provide us will be processed in accordance with our Privacy Policy and Cookies Policy. By using this website and/or placing an order, you agree to the processing of information and details and you also state that the above mentioned information and details are true and correspond to reality.


4.1. User registration at Flossy Box is optional. Each customer is registered only once. By using the unique combination of E-mail and Password that the customer has chosen and declared, you have the following capabilities:

• Sees the contents of his shopping cart ("My Cart"). The Basket displays the products the customer has chosen to order. The customer can make orders for products whose review or change (deletion of items, change of quantities) is possible at any time until the order is completed.

• Complete the order and pay by choosing one of the payment options provided by the online store.

• Modify his Client Account Details.

4.2. The registration and participation of the user is free of charge, personal, non-transmittable and non-transferable. The user is responsible for the information he provides to the Company and the website is solely based on his/her statements regarding his/her personal information. The data entered at the time of registration must be complete, true and up-to-date. If a legal entity is registered as a user, the name of the contact person and the full name of the legal person must be stated. In the event of a change of data, the user is obliged to inform Flossy Box immediately about his new information so that he is always complete and true.

4.3 The personal information provided by the user upon his/her registration, the Company processes them exclusively for the purpose of (a) creating an account at Flossy Box, (b) communicating with him regarding the transactions between them (eg to  protect the ability to contact sim, to complete, send and deliver his order, for the payment and safe financial transaction) and (c) to send him information, advertising and promotional material on the products and services of the Company, including its third party partnerships. With respect to the collection and processing of personal data, the terms and provisions of the Privacy Policy apply.

4.4. According to the above by registering, the user expressly gives his consent to the collection and processing of his data in accordance with these Terms of Use and the Privacy Policy, which Terms and Policies declares to have read, understood and accepted fully and unreservedly. He may at any time withdraw his consent to the collection and processing of personal data he has provided to us in accordance with the above, deleting the user by sending an email to [email protected] . He may at any time have access to his or her data, or may at any time request the immediate deletion or correction of his or her data, its temporary non-use by flossybox.com, its commitment or non-transmission, following the same as the above email sending process. Personal data is not disclosed to any third party and is managed exclusively by the company for specific purposes.


The  information  contained  in  these  Conditions  and  the  details  contained  on  this  website  do  not constitute an offer of sale, rather an invitation to treat. There shall be no contract between you and us in  relation  to  any  product  until  your  order  has  been  expressly  accepted  by  us.  If  your  offer  is  not accepted and your account has already been charged, the amount of the same shall be reimbursed in full. 

To  place  an  order,  you  must  follow  the  online  purchasing  procedure  and  click  "Authorise  Payment". After doing so, you will receive an e-mail confirming receipt of your order (the "Order Confirmation"). Keep in mind that this does not mean that your order has been accepted, since it constitutes an offer that you are making to us to buy one or more products. All orders are subject to our approval, which you  will  be  informed  of  via  an  e-mail  in  which  we  will  confirm  that  the  order  is  being  sent  (the "Shipment Confirmation").  The contract between us to buy a product (the  "Contract") shall be formalised only when we send you the Shipment Confirmation. 

Only  the  products  listed  in  the  Shipment  Confirmation  shall  be  subject  to  the  Contract.  We  are  not obliged to provide you with any other product that has not been ordered until we confirm that these have been sent in a Shipment Confirmation.


6.1 The presentation of the products and services on our Website has the character of an invitation to users to submit a contract proposal and such presentation is not in any way a commitment of the company to the availability and proficiency of the products and services. By placing an order, you agree that you purchase a product under the present terms and conditions. We deliver products worldwide.

6.2 Aiming to a better service and to facilitate your future purchases on your first order, register as a user of the Site by filling in all of your personal information requested in the corresponding registration form, with the prejudice of Article 1.2 above. Then, each time you complete your purchases, you fill in all the details of your ordering request that appear on the order form. All the items you send to our company are managed only by authorised personnel of the company and fall under the Privacy Policy maintained by our company and are collected and processed with complete security and diligence and only upon your explicit consent that you provide by sending the above form. In any case, whenever you submit a request for order to our company, you must first accept the present "Terms and Conditions" that govern our transactions in total according to what is referred to in Article 1 above.

6.3 In order to fully inform you and protect you from unforeseen incidents, the orders are completed as follows:

i) Upon completion of your order request, you will see your total aggregate order containing all the details. If you proceed to the completion stage of your order, you are logged in with your third payment service provider to complete the repayment of the agreed price under the terms of the next section. Upon successful completion of the payment, you receive an automated order confirmation message, which is sent to the e-mail address you have given us. 

ii) Our Company may (but is not required) to conduct a check through our payment service providers with respect to the correctness of the payment information you send to us (in the case of a credit card payment or through third-party on-line payment service provider) at the stage of completing your order and linking to your third-party payment service provider may decline your order if it is established or suspected any problem with respect to these elements.

6.4 In continue, your order will pass to the stage of process and you will be emailed when the products are shipped to the delivery address (or in the case of multiple deliveries to the delivery addresses). 

6.5 If for any reason it is found that there is an unexpected shortage from the suppliers in any of the products you have placed in the order or/and that a product will be available after the delivery time listed in our online store or where there is a problem in relation with the products included in your request, then our Company will make every effort to contact you either with a message at the email address you have declared to us, or by direct telephone contact through its representative (or via all the above ways) in order to consult with you for any modification, correction or cancellation of your order. If it is not possible to contact you for 7 calendar days, then your order will be executed for its available part and it will be canceled for the rest. In any case any modification of your order will be sent to you again with a new message to the e-mail address you have given us, and this message will also be the confirmation of your order under which your order will be executed. 

6.6. It is clarified that the shipping time may vary depending on the availability of the products and the suppliers' commitment to the delivery time (we procure the majority of our products from their source/suppliers), therefore any delay by the suppliers will delay the shipping time from us. Delivery times are subject to delays due to delays by courier companies or force majeure, which is not our responsibility. 

6.7 To make a transaction on our Site you must be over 18 years of age. Guests under the age of 18 are not allowed to share with us any data or information. When you place an order, you are bound that all information you provide us is true and accurate, that you are an authorised user of the credit or debit card you used to place your order and that there is sufficient balance to cover the cost of the products. In any case, the Company reserves the right to carry out the controls referred to in Article 6.3. ii) above.

6.8 We have made every effort to ensure a realistic and accurate photographic representation of our products, which are sold through our Website. However, due to technological limitations, these photos may differ from the actual situation, format and image, colours of the products.

6.9  We do not claim or warrant the accuracy or reliability of any information or content relating to any products or services, software or advertisements contained in this Web Site, distributed through it, taken by it, and the third party content to which you refer through hyperlinks from Website or where the Website gives you access.


All  product  orders  are  subject  to  availability  of  the  same.  Along  this  line,  if  there  are  difficulties regarding  the  supply  of  products  or  there  are  no  more  items  left  in  stock,  we  reserve  the  right  to provide you with information on substitute products of the same or higher quality and value that you may order. If you do not wish to order the substitute products, we will reimburse any amount that you may have paid. 


 We reserve the right to withdraw any items from this website at any time and/or remove or edit any material  or  content  on  this  website.  Although  we  make  every  possible  effort  to  process  all  orders placed  with  us,  exceptional  circumstances  may  arise  in  which  we  may  need  to  refuse  to  process  an order after we have already sent you an Order Confirmation, which we reserve the right to do at any time at our complete discretion.  

 We accept no liability towards you or towards any third party for the withdrawal of any items from this website  or  for  the  removal  or  editing  of  any  material  or  content  on  this  website  or  for  refusal  to process or accept an order after we have sent you an Order Confirmation. 



Notwithstanding clause 7 above regarding product availability and save for extraordinary circumstances, we will endeavour to send the order consisting of the product(s)  listed  in each Shipment  Confirmation  prior  to  the  date  indicated in  the  Shipment  Confirmation  in  question  or,  if  no delivery  date  is  specified,  in  the  estimated  timeframe  indicated  when  selecting  the  delivery  method and, in any case within a maximum period of 30 days from the date of the Order Confirmation. 

Nonetheless, there may be delays for reasons such as the customization of products, the occurrence of unforeseen circumstances or the delivery zone. 

For the purposes of these Conditions, "delivery" shall be understood to have taken place or the order "delivered"  as  soon  as  you  or  a  third  party  indicated  by  you  other  than  the  carrier  acquires  physical possession or control of the goods, which will be evidenced by the signing of the receipt of the order at the agreed delivery address. 


 If we are unable to deliver your order to you, we will try to find a safe place to leave your parcel. We will  also  leave  a  note  explaining  where  your  order is  and what  you  have  to  do  to  collect  it.  If  you  are not  at  the  delivery  location  at  the  time  agreed,  please  contact  us  again  to  rearrange  delivery  for another day.  

If the order still could not be delivered after 30 days from the point at which your order is available for delivery  and  for  reasons  for  which  we  are  not  to  blame,  we  will  assume  that  you  wish  to  cancel  the Contract  and  the  Contract  will  be  deemed  as  terminated.  As  a  result  of  the  termination  of  the Contract,  we  will  return  all  payments  received  from  you  including  delivery  charges  (except  for  any additional  delivery  charges  resulting  from  your  choice  of  a  delivery  method  other  than  the  basic  and least expensive method offered) as quickly as possible and, at any rate, within 14 days of the date that the Contract was terminated.  

Please  note,  however,  that  carriage  resulting  from  termination  of  the  Contract  may  involve  a  higher cost, which we are entitled to charge you.  



The product risks shall be your responsibility from the moment  when you or a third party indicated by you other than the carrier acquires physical possession or control of the goods. 

You  will  take  ownership  of  the  products  when  we  receive full  payment  of  all  amounts  due in  relation to the same, including delivery fees, or at the moment of delivery, if that were to take place at a later time. 


The  price  of  the  products  will  be  as  stipulated  at  all  times  on  our  website,  except  in  the  case  of  an obvious error. Although we make every effort to ensure that the prices featured on the web page are correct,  error  may  occur.  If  we  discover  an  error  in  the  price  of  any  of  the  products  that  you  have ordered,  we  will  inform  you  as  soon  as  possible  and  give  you  the  option  of  confirming  your  order  at the  correct  price  or  cancelling  it.  If  we  are  unable  to  contact  you,  the  order  will  be  considered cancelled and all amounts paid will be reimbursed to you in full. 

We are not obliged to provide you with any product at the incorrect lower price (even when we have sent the Shipment Confirmation) if the error in the price is obvious and unmistakable and could have reasonably been recognised by you as an incorrect price. 

The prices on the website include VAT, but exclude delivery fees, which are added to the total price. Prices may change at any time. However, except as stipulated above, the changes shall not affect the orders for which we have sent an Order Confirmation. Once  you  have  selected  all  items  that  you  wish  to  buy,  those  will  have  been  added  to  your  basket and  the  next  step  will  be  to  process  the  order  and  make payment.  To  that  end,  you must  follow  the steps of the purchase process, filling up or verifying the information requested in each step. 

Furthermore,  throughout  the  purchase  process,  before  payment,  you  can  modify  the  details  of  your order.  You  are  provided  with  a  detailed  description  of  the  purchase  process  in  the  Shopping  Guide. Also, if you are a registered user, a record of all the orders placed by you is available in "My Account" area. 

You may use, as payment method, Stripe and PayPal.  Also,  you  can  pay  all  or  part  of  the  price  of  your  purchase with  a  gift card  or  a  voucher  issued  by  Flossy Box. 

If your payment method is PayPal, the charge will be made when we confirm your order. You can also pay all or part of the value of your order with a gift card or credit voucher, which can be issued by Flossy Box.


 All  purchases  made  through  this  website  are  subject  to  Value  Added  Tax  (VAT)  in  accordance  with current regulations and legislation.  


For the purpose of VAT, the place of supply in accordance with Chapter I of Title V of Council Directive 2006/112/EC of 28 November 2006 on the common system of value added tax is the Member State in which the address to which the items are to be delivered is located and the VAT must be applied at the rate  in  force  in  each  Member  State  in  which  the  items  are  to  be  delivered  according  to  the  orders placed.  

Based on the applicable rules and the legislation of each jurisdiction, the “reverse charge” rule (Article 194 of Directive 2006/112) may apply to items for delivery in certain Member States of the European Union  where  the customer  is  or  is  required  to  be  taxed  for  the  purposes  of  VAT.  In  that  case,  we  will not charge VAT, subject to confirmation by the consignee that the VAT charged on the items supplied will be paid by the customer under the reverse charge procedure. 



14.1 Legal right of withdrawal 

Right of withdrawal 

If  you  are  contracting  as  a  consumer,  you  have  the  right  to  withdraw  from  the  within 14 calendar days, without giving any reason. 

The  withdrawal  period  will  expire  after  14  calendar  days  from  the  day  on  which  you  or  a  third  party other indicated by you other than the carrier acquires physical possession or control of the goods or in case of multiple goods in one order delivered separately, after 14 calendar days from the day on which you  or  a  third  party  other  indicated  by  you  other  than  the  carrier  acquires  physical  possession  or control of the last good.  

To exercise the right of withdrawal, you may notify us  at the address mentioned in clause 2 above,  , of your decision to withdraw from  this Contract by an unequivocal statement (e.g. a letter sent by post). You may use the model withdrawal form as set out in the Annex attached hereto, but it is not obligatory. 

To meet the withdrawal deadline, it is sufficient for you to send your  communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. 

Effects of withdrawal  

If  you  withdraw  from  this  Contract,  we  shall  reimburse  to  you  all  payments  received  from  you, including  the  costs  of  delivery  (with  the  exception  of  the  supplementary  costs  resulting  from  your choice  of  a  type  of  delivery  other  than  the  least  expensive  type  of  standard  delivery  offered  by  us) without undue delay and in any event not later than 14 days from the day on which we are informed about  your  decision  to  withdraw  from  this  Contract.  We  will  carry  out  such reimbursement  using  the same  means  of  payment  as  you  used  for  the  initial  transaction.  In  any  event,  you  will  not  incur  any fees as result of such reimbursement. Notwithstanding the foregoing, we may withhold reimbursement  until  we  have  received  the  goods  back  or  you  have  supplied  evidence  of  having  sent back the goods, whichever is the earliest. 

You shall send back or deliver the goods or hand them over to us at Komninon 12, P.C. 54624, Thessaloniki in Greece, without undue  delay  and  in  any  event  not  later  than  14  days  from  the  day  on  which  you  communicate  your withdrawal from this Contract to us. The deadline is met if you send back the goods before the period of 14 calendar days has expired. 

Unless you you return the goods by Courier arranged by us, you shall bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handing other than what is necessary to establish the nature, characteristics and functioning of the goods. 

 14.2 Contractual right of withdrawal  

The return of the gift card is governed by the Terms of Use of the Gift Card. In  case  you  return  the  goods  within  the  contractual  term  of  the  right  of  withdrawal,  but  once  the statutory period has expired, you will be reimbursed, only, with the amount paid for said products. In case  you  do  not  choose  any  of  the  free  return  methods,  you  will  bear  the direct costs of returning the product. 

You  may  exercise  your  right  of  withdrawal  in  accordance  with  the  provision  of  clause  14.1  above, however  should  you  inform  us  about  your intention  of  withdrawing  from  the  Contract  after  the legal term for withdrawal, you shall, in any case, hand the goods over to us within the 30 day term as from the Shipment Confirmation.  

14.3 Common provisions (for both forms of withdrawal) 

You  shall  not  have  the right  to  cancel  the  Contract  when  it  is  for  the  delivery  of  any  of  the following 


• Customized items 

Your right to cancel the  Contract shall apply exclusively to the products that are returned in the same conditions in which you received them. No reimbursement will be made if the product has been used more than just opening it, for products that are not in the same condition as when they were delivered or  when  they  have  been  damaged,  so  take  care  of  the  product(s)  while  in  your  possession.  Please return the products using or including all their original packaging, instructions, and other documents, if any, accompanying the products. In any case, you must send the product to be returned together with the  ticket  which  you  will  have  received  when  the  product was  delivered.  You  will  find  a  summary  on exercising this cancellation right when you receive the order. 

Upon cancellation, the respective products shall be returned as follows: 

Returns via Courier 

When returning the product(s) via courier arranged by us, you should contact us, on our contact form, in  order  to  let  us  arrange  for  the  product  to  be  collected.  You  should  send  the  product  in  the  same package received. If  you  have  bought  any  goods  as  a  guest,  you  may request  returns  by  Courier  by  clicking  on  the link  that  appears  in  any  of  the  emails  we  have  sent  you about your order. Neither of the above options will entail any additional cost to you. 

Where  you  would  not  wish  to  use  neither  of  the  free  return  methods  available,  you  will  bear  the return  costs.  Please  keep in  mind  that  if  you  wish  to  return  the  product(s) in  any  other  way,  we  have the right to charge you any costs incurred in such return. 

After examining the article, we will inform you of whether you have the right to reimbursement of the amounts  paid.  Delivery costs  will  be reimbursed  when  the  right  of  withdrawal  is exercised  within  the statutory period and all the goods in which the relevant parcel consists of are returned. The refund will be paid as soon as possible and, in all cases, within 14 days from the date on which you notified us of your intention to cancel. Notwithstanding the foregoing, we may withhold the reimbursement until we have  received  the  goods  back,  or  until  you  have  supplied  evidence  of  having  sent  back  the  goods, whichever  is  the  earliest. The refund  will  always  be  paid  using  the  same  payment means  you  used  to pay for your purchase. 

You shall assume the cost and risk of returning the products to us, as indicated above. If you have any questions, you can contact us  at [email protected]

14.4 Returns of defective products 

In  the  cases  in  which  you consider  that  at  the  moment  of delivery  the  product is  not  as  stipulated  in the Contract, you must contact us immediately using the e-mail [email protected]  providing  the  product  details  and  the damage sustained, where we will indicate what you need to do. 

You can return the product by delivering it to a Courier who we will send to your home. You must return the product together with the ticket that you will receive with the product when it is delivered. 

We  will  carefully  examine  the  returned  product  and  will  notify  you  by  e-mail  within  a  reasonable period if  the  product  may  be refunded  or  replaced  (as  appropriate). The  refunding  or  replacement  of the article shall take  place as soon as possible and in all cases within 14 days from the date on which we send you an email confirming the that refund or replacement of the product is going ahead. 

The amounts paid for the products returned due to any damage or defect, when it actually exists, will be reimbursed in full, including the delivery costs related to sending the article and the costs to you for returning  it  to  us.  The  refund  shall  be  paid  by  the  same  payment  means  you  used  to  pay  from  the purchase. 

All rights recognized in current legislation shall be, in any case, safeguarded. 

14.5. Right of cancellation and return of items ordered from abroad  

If  you  have  ordered  items  through  this  website  from  a  Member  State  of  the  European  Union  other than  Greece,  the  above  information  on  returns  applies  with  the  restriction  that  returns  by  courier arranged by us can only be from the original address in Greece to which the item was delivered.  

Please  also  be  advised  that  we  are  under  no  obligation (other  than  in  the case  of  defective  items,  to which this clause does not apply) to pay shipping costs where the item is returned from a place other than the original delivery address or the cost of returns outside of Greece.


Unless  otherwise indicated  expressly  in  these  Conditions, our  liability  regarding  any  product  acquired on our website shall be limited strictly to the price of purchase of said product. 

Notwithstanding the above, our liability shall not be waived nor limited in the following cases: 

i. In case of death or personal harm caused by our negligence; 

ii. In case of fraud or fraudulent deceit; or 

iii. In any case in which it were illegal or illicit to exclude, limit or attempt to exclude or limit our 


Notwithstanding the paragraph above, and to the extent legally allowed, and unless these Conditions indicate otherwise, we shall not accept any liability for the following losses, regardless of their origin: 

i. loss of income or sales; 

ii. loss of business; 

iii. loss of profits or contracts; 

iv. loss of forecast savings; 

v. loss of data; and 

vi. loss of management time or office hours. 

Due  to  the  open  nature  of  this  website  and  the  possibility  of  errors  in  storage  and  transmission  of digital  information,  we  do  not  guarantee  the  accuracy  and  security  of  the  information  transmitted  or obtained by means of this website, unless otherwise indicated expressly. 

All product descriptions, information and materials shown on this website are provided "as is", with no express  or  implied  guarantees  on  the  same,  except  those  legally  established.  In  this  sense, if  you  are contracting  as  a  consumer  or  user,  we  are  obliged  to  deliver  goods  that  are  in  conformity  with  the Contract,  being  liable  to  you  for  any  lack  of  conformity  which  exists  at  the  time  of  delivery.  It  is understood that the goods are in conformity with the Contract if they: (i) comply with the description given  by  us  and  possess  the  qualities  that  we  have  presented  in  this  website,  (ii)  are  fit  for  the purposes  for  which  goods  of  the  kind  are  normally  used  and  (iii)  show  the  quality  and  performance which are normal in goods of the same type and can which can reasonably be expected. To the extent permitted  by  law,  we  exclude  all  guarantees,  except  those  that  may  not  be  excluded  legitimately  in favor of consumers and users. 

The  products  that  we  sell,  especially  artisan  products,  often  have  the  characteristics  of  the  natural materials used in manufacturing them. These characteristics, such as variations in grain, texture, knots and  color,  may  not  be  considered  defects  or  damage.  On  the  contrary,  you  must  count  on  their presence and appreciate them. We select only products of the highest quality but natural characteristics  are  inevitable  and  should  be  accepted  as  part  of  the  individual  appearance  of  the product. 

The  provisions  in  this  clause  shall  not  affect  your  rights  as  a  consumer  and  user,  nor  your  right  to cancel the Contract. 


You  recognize  and  agree  that  all  copyrights,  registered  trademarks  and  other  intellectual  property rights to the materials or contents provided as part of the website belong to us at all times or to those who grant us license for their use. You may use said material only to the extent that we or the usage licensers  authorize  it  expressly.  This  does  not  prevent  you  from  using  this  website  to  the  extent necessary to copy the information on your order or Contact details. 


You must not make undue use of this website by intentionally introducing a virus, Trojan horse, worm, logic  bombs  or  any  other  software  or  technologically  damaging  or  harmful  material.  You  shall  not attempt  to  make  unauthorized  access  to  this  website,  the  server  on  which  the  site  is  housed  or  any server, computer or database related to our website. You agree not to attack this website through any attack of denial of service or an attack of distributed denial of service. 

Failure  to  comply  with  this  clause  shall  be  considered  an  infraction  as  defined  under  the  applicable regulations. We will report any failure to comply with this regulation to the corresponding authorities, and  we  will co-operate  with  them  to  determine  the identity  of  the  attacker.  Likewise,  in  the  event  of failure to comply with this clause, authorization to use this website shall be suspended immediately. 

We  shall  not  be  held liable  for  any  damage  or  harm resulting  from  a  denial  of  service  attack,  virus  or any other software or technologically damaging or harmful material that may affect your computer, IT equipment, data or  materials as a result of using this website or downloading content from the same or those to which this site redirects you. 


If  our  website  contains  links  to  other  websites  and  third-party  materials,  said  links  are  provided  for information  purposes  only  and  we  have  no  control  whatever  over  the  content  of  those  websites  or materials. Therefore, we shall not accept any liability for any damage or harm deriving from their use. 


The applicable regulations require that some of the information or notification that we send to you be in  written  form.  By  using  this  website,  you  agree  that  most  of  the  communication  with  us  will  be electronic.  We  will  contact  you  by  e-mail  or  we  will  provide  you information  by  posting  alerts  on  this website.  For  contractual  purposes,  you  agree  to  use  this  electronic  means  of  communication  and accept  that  all  contracts,  notifications,  information  and  other  communication  that  we  send  you electronically  complies  with  the  legal  requirements  of  providing  it  in  writing.  This  condition  will  not affect your rights as recognized by law. 


The notifications that you send us must be sent preferably through our contact form. Pursuant to the provisions in clause 19 above and unless otherwise stipulated we may send you notifications either by e-mail or to the postal address you provided us when placing an order. 

It shall be understood that the notifications have been received and have been carried out correctly as soon  as  they  are  posted  on  our  website,  24  hours  after  they  have  been  sent  by e-mail,  or  three  days after  the  postage  date  on  any letter.  As  proof  that  the  notification  has  been  sent  it  shall  be  sufficient to prove, in the case of a letter, that it was correctly addressed, that the correct postage was paid and that  it  was  duly  delivered  to  the  post  office  or  to  a  mail  box,  and  in  the  case  of  an  email,  that  the notification was sent to the email address specified by the recipient. 


The Contract is binding both you and us, as well as for our respective successors, transferees and heirs. 

You  may  not  transmit,  cede,  levy  or  in  any  other  way  transfer  a  Contract  or  any  of  the  rights  or obligations derived from the same, without having obtained our written consent in advance. 

We may transmit, cede, levy, subcontract or in any other way transfer a Contract or any of the rights or obligations derived from the same, at any time during the life of the Contract. To avoid any doubt, said transmissions, cessions, levies or other transfers shall not affect the rights that, as applicable, you have  as  a  consumer  recognized  by  law  or  cancel,  reduce  or  limit  in  any  way  the  express  and  tacit guarantees that we may have given you. 



We  will  not  be  liable  for  any  non-compliance  or  delay  in  compliance  with  any  of  the  obligations  we assume  under  a  Contract  when  caused  by  events  that  are  beyond  our  reasonable  control  ("Force Majeure"). 

Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following: 

i. Strike, lockout or other forms of protest. 

ii. Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat 

or preparation for war. 

iii. Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster. 

iv. Inability to use trains, ships, aircraft, motorized transport or other means of transport, public 

or private. 

v. Inability to use public or private telecommunication systems. 

vi. Acts, decrees, legislation, regulations or restrictions of any government or public authority. 

vii.  Strike, failure or accident in maritime or river transport, postal transport or any other type of 


It shall be understood that our obligations deriving from Contracts are suspended during the period in which  Force  Majeure  remains  in  effect,  and  we  will  be  given  an  extension  of  the  period  in  which  to fulfil  these  obligations  by  an  amount  of  time  equal  to  the  time  that  the  situation  of  Force  Majeure lasted.  We  will  provide  all  reasonable  resources  to  end  the  situation  of  Force  Majeure  or  to  find  a solution that enables us to fulfil our obligations by virtue of the Contract despite the situation of Force 



The  lack  of  requirement  on  our  part  for  strict  compliance  on  your  part  with  any  of  the  obligations assumed by you by virtue of a Contract or of these Conditions or a lack of exercising on our part of the rights  or  actions  that  correspond  to  us  by  virtue  of  this  Contract  or  of  the  Conditions  shall  not constitute  the  waiving  or  limitation  of  said  rights  or  actions,  nor  exonerate  you  from  fulfilling  said obligations. 

The waiving on our part of a specific right or action shall not constitute the waiving of other rights or actions derived from the Contract or from the Conditions. 

The waiving on our part of any of these Conditions or of the rights or actions derived from the Contract shall  not  take  effect  unless  expressly  stipulated  that  it  is  a  waiving  of  rights  and  is  formalized  and notified to you in accordance with the provisions of the Notifications section above. 


Should  any  of  these  Conditions  or  any  provision  of  a  Contract  be  declared  null  and  void  by  firm resolution from the corresponding authority, the remaining terms and conditions shall remain in effect without being affected by said declaration of annulment. 



These Conditions and any document referenced in the same constitute the entire agreement between you  and  us  as  regards  the  purpose  of  the  same,  replacing  any  previous  pact,  agreement  or  promise made between you and us verbally or in writing. 

You and ourselves acknowledge that we have agreed to enter into the Contract without depending on any  declaration  or  promise  made  by  the  other  party  or  that  could  have  been  inferred  from  any statement  or  document  in  the  negotiations  entered  into  by  the  two  parties  prior  to  said  Contract, except those expressly mentioned in these Conditions. 

Neither  you  nor  ourselves  shall  take  any  action  regarding  any  untrue  statement  made  by  the  other party, verbally or in writing, prior to the date of the Contract (unless said untrue statement was made fraudulently)  and  the  only  action  that  may  be  taken  by  the  other  party  shall  be  due  to  breach  of contract in accordance with the provisions of these Conditions. 


We have the right to review and modify these Conditions at any time. You are subject to the policies and Conditions in effect at the moment in which you use this website or place  each  order,  except  when  by  law  or  decision  of  governmental  entities  we  must  make  changes retroactively to said policies, Terms or Privacy Statement, in which case the possible changes will also affect orders made previously by you. 


The use of our website and the product purchase contracts through said website shall be governed by Greek legislation. 

Any controversy that arises or is related to the use of the website or said contracts shall be subject to the non-exclusive jurisdiction of the Greek courts of Thessaloniki. 

If  you  are  entering  into  the  contract  as  a  consumer,  nothing  in  this  clause  shall  affect  the  rights  you have, as recognized in any applicable legislation in effect.